01392 758 221 [email protected]

      Accessibility Statement

      Effective date: 14 April 2026  |  Last reviewed: 14 April 2026

      SureStay Housing is committed to making its website accessible to all visitors, including people with disabilities, impairments, or those using assistive technology. This is particularly important to us given the people we serve — including vulnerable individuals, those facing homelessness, and people in difficult personal circumstances who may need clear, easy access to housing information and support. This statement explains the current accessibility of our website and what we are doing to improve it.

      Our commitment

      We want everyone who visits surestayhousing.co.uk to be able to find the information they need — whether they are a property owner interested in our management services, a partner organisation, or someone seeking to understand how we can help house vulnerable individuals. We are working towards meeting the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as our target standard.

      Target: WCAG 2.1 Level AA

      We recognise that accessibility is an ongoing responsibility, not a one-off task, and we are committed to reviewing and improving our website on a regular basis.

      How accessible this website is

      We have reviewed our website and can report the following on its current state of accessibility:

      Working well
      Plain language
      Our content is written in clear, straightforward English to be understood by a wide range of readers.
      Working well
      Page structure
      Pages use a consistent heading structure to assist screen reader users in navigating content.
      Working well
      Contact options
      Visitors can reach us directly without needing to complete complex forms or navigate multiple steps.
      Being reviewed
      Images and media
      We are reviewing all images across the site to ensure they include meaningful alternative text descriptions.
      Being reviewed
      Colour contrast
      We are auditing text and background colour combinations to ensure they meet WCAG AA contrast requirements.
      Being reviewed
      Keyboard navigation
      We are testing all interactive elements for full keyboard-only operability.
      Being reviewed
      Forms and enquiries
      We are reviewing our contact and enquiry forms for compatibility with screen readers and assistive tools.

      Known limitations

      We are aware that some parts of our website may not yet fully meet accessibility standards. These currently include:

      • Some images may not yet have fully descriptive alternative text
      • Certain interactive elements may not be fully operable by keyboard alone
      • Some areas of the site may not yet meet the required colour contrast ratios
      • Embedded content or documents may not be fully accessible to all screen readers

      We are actively working to address each of these. If you encounter a problem not listed here, please let us know.

      Accessibility and our service users

      Important

      SureStay Housing works with and on behalf of vulnerable individuals, including people experiencing homelessness, mental health difficulties, domestic abuse, or other challenging circumstances. We understand that some of the people our website may reach face additional barriers to accessing information online.

      If you are seeking housing support and find our website difficult to use, please contact us directly — by phone or email — and we will do everything we can to help you or signpost you to the right support. We will never let a digital barrier stand in the way of someone getting the help they need.

      If you are a council, charity or support organisation acting on behalf of a vulnerable individual, please also feel free to contact us directly to discuss housing options and referral arrangements.

      Alternative formats

      If you need any information from our website in an alternative format — such as large print, plain text, or a different file type — please contact us and we will do our best to help. We aim to respond to such requests within 5 working days.

      Browser and assistive technology support

      Our website is designed to work with modern browsers including Chrome, Firefox, Edge and Safari, and should be compatible with commonly used assistive technologies including screen readers and keyboard navigation tools. If you experience compatibility issues with a specific browser, device or assistive tool, please let us know so we can investigate.

      Reporting accessibility problems

      We welcome all feedback on the accessibility of our website. If you find any part of it difficult to use, or have a suggestion for how we could improve, please get in touch:

      SureStay Housing

      Based in Exeter, Devon

      Website: surestayhousing.co.uk

      We aim to acknowledge all accessibility feedback within 2 working days and respond fully within 10 working days.

      Enforcement

      If you are not satisfied with our response to an accessibility concern, you can contact the Equality Advisory and Support Service (EASS):

      This statement was prepared in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

      Updates to this statement

      We will review and update this accessibility statement at least once a year, or whenever significant changes are made to the website. The date at the top of this page reflects the most recent review.