Website Terms of Use

Who we are

This website is operated by Surestay Housing Ltd (company number 12994450), a property management company based in Exeter, Devon. We specialise in connecting property owners with local authorities, councils, charities and community support organisations to provide safe, stable housing for vulnerable individuals.

You can contact us through the contact details provided on our website at surestayhousing.co.uk.

Using this website

You may use this website for lawful purposes only. You must not:

• Use this site in any way that breaches applicable local, national or international law
• Attempt to gain unauthorised access to any part of the website or its underlying systems
• Introduce viruses, malware or any other harmful material
• Use automated tools to scrape, harvest or extract content or data from this site
• Reproduce or redistribute any content from this site without our prior written permission
• Use this site to send unsolicited commercial communications
• Impersonate any person or organisation, or misrepresent your affiliation with any organisation

We reserve the right to restrict or suspend access to this website at our discretion and without notice.

The information on this website

The content on this website is provided for general information purposes only. It describes the property management and housing support services we offer and is intended to help property owners, partner organisations and other interested parties understand how we work.

While we take care to keep information accurate and up to date, we cannot guarantee that all content on this site is complete or current at all times. If you have a specific question about our services, please contact us directly.

Property management enquiries

If you are a property owner and submit an enquiry through this website, this does not create a binding agreement between you and SureStay Housing. A management arrangement is only confirmed once a formal assessment has been carried out and a written agreement has been signed by both parties.

Any references to guaranteed rental income on this website relate to arrangements underwritten by our partner organisations and are subject to the specific terms agreed in your management contract. The nature and level of guarantee will be set out clearly in that agreement.

Partner organisations, councils and charities

If you are a local authority, council, charity or community support organisation and you contact us through this website regarding housing referrals or partnership arrangements, this does not constitute a formal partnership or referral agreement. All such arrangements are subject to separate discussion, due diligence and written agreement.

We work only with organisations that operate within applicable housing legislation and regulatory frameworks. We reserve the right to decline any referral or partnership arrangement at our discretion.

Housing for vulnerable individuals

All housing placements managed by SureStay Housing are arranged through partner councils, charities and support organisations. We do not accept direct applications for housing from individuals through this website.

Intellectual property

All content on this website — including text, images, logos and design — belongs to Surestay Housing Ltd or is used with permission. You may not copy, reproduce or distribute any content from this site for commercial purposes without our written consent. You may print or save pages for your own personal, non-commercial reference.

Disclaimer and limitation of liability

This website and its content are provided on an “as is” basis. We make every reasonable effort to keep information accurate, but we make no warranties — express or implied — about the completeness, accuracy or suitability of the content for any particular purpose.

To the fullest extent permitted by law, Surestay Housing Ltd will not be liable for any loss or damage — including indirect or consequential loss — arising from your use of this website or reliance on its content. This does not affect any liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence.

Third-party links

This website may include links to external websites — for example, partner organisations, housing charities or regulatory bodies — for reference or convenience. These links do not represent an endorsement of those sites or their content. We have no control over external websites and accept no responsibility for them or for any loss that may arise from your use of them.

Privacy and data protection

Your use of this website is also governed by our Privacy & Cookie Policy and our Data Protection Policy, which explain how we collect, use and protect your personal information. Please review those policies alongside these terms. Given the nature of our work, we take the handling of personal data — particularly information relating to vulnerable individuals — especially seriously.

Changes to these terms

We may update these terms from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the website after changes are posted means you accept the updated terms. We encourage you to check this page periodically.

Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from your use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact us

If you have any questions about these terms, please get in touch via our website: